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Privacy Policy

This  is the privacy notice of Amour Music Ltd. referred to as, "we", "our", or "us" in this document.

We are company number 08453681 registered in UK.

Our registered office is at: 19 Bideford Green, Leighton Buzzard, Beds, LU7 2TH

Introduction

This  privacy notice aims to inform you about how we collect and process any  information that we collect from you, or that you provide to us. It  covers information that could identify you (“personal information”) and  information that could not. In the context of the law and this notice,  “process” means collect, store, transfer, use or otherwise act on  information. It tells you about your privacy rights and how the law  protects you.

We are committed to  protecting your privacy and the confidentiality of your personal  information. Our policy is not just an exercise in complying with the  law, but a continuation of our respect for you and your personal  information.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our  policy complies with the Data Protection Act 2018 (Act) accordingly  incorporating the EU General Data Protection Regulation (GDPR).

The  law requires us to tell you about your rights and our obligations to  you in regard to the processing and control of your personal data. We do  this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

1. Data we process

We  may collect, use, store and transfer different kinds of personal data  about you. We have collated these into groups as follows:

Your  identity includes information such as first name, last name, title,  date of birth, and other identifiers that you may have provided at some  time.

Your contact information  includes information such as billing address, delivery address, email  address, telephone numbers and any other information you have given to  us for the purpose of communication or meeting.

Transaction  data includes details about payments or communications to and from you  and information about products and services you have purchased from us.

Technical  data includes your internet protocol (IP) address, browser type and  version, time zone setting and location, browser plug-in types and  versions, operating system and platform and other technology on the  devices you use to access this website.

Marketing  data includes your preferences in receiving marketing from us;  communication preferences; responses and actions in relation to your use  of our services.

We may aggregate  anonymous data such as statistical or demographic data for any purpose.  Anonymous data is data that does not identify you as an individual.  Aggregated data may be derived from your personal data but is not  considered personal information in law because it does not reveal your  identity.

For example, we may aggregate profile data to assess interest in a product or service.

However,  if we combine or connect aggregated data with your personal information  so that it can identify you in any way, we treat the combined data as  personal information and it will be used in accordance with this privacy  notice.

2. Special personal information

Special  personal information is data about your race or ethnicity, religious or  philosophical beliefs, sex life, sexual orientation, political  opinions, trade union membership, information about your health and  genetic and biometric data.

It also includes information about criminal convictions and offences.

We do not collect any special personal information about you.

3. If you do not provide personal information we need

Where  we need to collect personal data by law, or under the terms of a  contract we have with you, and you fail to provide that data when  requested, we may not be able to perform that contract. In that case, we  may have to stop providing a service to you. If so, we will notify you  of this at the time.


The bases on which we process information about you

The  law requires us to determine under which of six defined bases we  process different categories of your personal information, and to notify  you of the basis for each category.

If  a basis on which we process your personal information is no longer  relevant then we shall immediately stop processing your data.

If  the basis changes then if required by law we shall notify you of the  change and of any new basis under which we have determined that we can  continue to process your information 

4. Information we process because we have a contractual obligation with you

When  you create an account on our website, buy a product or service from us,  or otherwise agree to our terms and conditions, a contract is formed  between you and us.

In order to  carry out our obligations under that contract we must process the  information you give us. Some of this information may be personal  information.

We may use it in order to:

· verify your identity for security purposes

· sell products to you

· provide you with our services

· provide you with suggestions and advice on products, services and how to obtain the most from using our website

We  process this information on the basis there is a contract between us,  or that you have requested we use the information before we enter into a  legal contract.

We shall continue  to process this information until the contract between us ends or is  terminated by either party under the terms of the contract.

5. Information we process with your consent

Through  certain actions when otherwise there is no contractual relationship  between us, such as when you browse our website or ask us to provide you  more information about our business, including our products and  services, you provide your consent to us to process information that may  be personal information.

Wherever  possible, we aim to obtain your explicit consent to process this  information, for example, by asking you to agree to our use of cookies.

If  you have given us explicit permission to do so, we may from time to  time pass your name and contact information to selected associates whom  we consider may provide services or products you would find useful.

We  continue to process your information on this basis until you withdraw  your consent or it can be reasonably assumed that your consent no longer  exists.

You may withdraw your consent at any time by instructing us at info@amourmusic.co.ukHowever, if you do so, you may not be able to use our website or our services further.

6. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

· whether the same objective could be achieved through other means

· whether processing (or not processing) might cause you harm

· whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

· record-keeping for the proper and necessary administration of our business

· responding to unsolicited communication from you to which we believe you would expect a response

· protecting and asserting the legal rights of any party

· insuring against or obtaining professional advice that is required to manage business risk

· protecting your interests where we believe we have a duty to do so

7. Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation.

For  example, we may be required to give information to legal authorities if  they so request or if they have the proper authorisation such as a  search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

8. Information provided on the understanding that it will be shared with a third party

Our  website allows you to post information with a view to that information  being read, copied, downloaded, or used by other people.

Examples include:

· posting a message our forum

· tagging an image

· clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once  your information enters the public domain, we have no control over what  any individual third party may do with it. We accept no responsibility  for their actions at any time.

Provided  your request is reasonable and there is no legal basis for us to retain  it, then at our discretion we may agree to your request to delete  personal information that you have posted. You can make a request by  contacting us at info@amourmusic.co.uk

9. Complaints regarding content on our website

Our  website is a publishing medium. Anyone may register and then publish  information about himself, herself or some other person.

We do not moderate or control what is posted.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free  speech is a fundamental right, so we have to make a judgment as to  whose right will be obstructed: yours, or that of the person who posted  the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

10. Information relating to your method of payment

Payment  information is never taken by us or transferred to us either through  our website or otherwise. Our employees and contractors never have  access to it.

At the point of  payment, you are transferred to a secure page on the website of a  reputable payment service provider. That page may be branded to look  like a page on our website, but it is not controlled by us.

11. Job application and employment

If  you send us information in connection with a job application, we may  keep it for up to three years in case we decide to contact you at a  later date.

If we employ you, we  collect information about you and your work from time to time throughout  the period of your employment. This information will be used only for  purposes directly relevant to your employment. After your employment has  ended, we will keep your file for six years before destroying or  deleting it.

12. Communicating with us

When  you contact us, whether by telephone, through our website or by e-mail,  we collect the data you have given to us in order to reply with the  information you need.

We record your request and our reply in order to increase the efficiency of our business

We  keep personally identifiable information associated with your message,  such as your name and email address so as to be able to track our  communications with you to provide a high-quality service.

13. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If  your complaint reasonably requires us to contact some other person, we  may decide to give to that other person some of the information  contained in your complaint. We do this as infrequently as possible, but  it is a matter for our sole discretion as to whether we do give  information, and if we do, what that information is.

We  may also compile statistics showing information obtained from this  source to assess the level of service we provide, but not in a way that  could identify you or any other person.

14. Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It  allows us to recognise visitors that you have referred to us, and to  credit to you commission due for such referrals. It also includes  information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship. 

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

15. Cookies

Cookies  are small text files that are placed on your computer's hard drive by  your web browser when you visit any website. They allow information  gathered on one web page to be stored until it is needed for use on  another, allowing a website to provide you with a personalised  experience and the website owner with statistics about how you use the  website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our  website uses cookies. They are placed by software that operates on our  servers, and by software operated by third parties whose services we  use.

When you first visit our  website, we ask you whether you wish us to use cookies. If you choose  not to accept them, we shall not use them for your visit except to  record that you have not consented to their use for any other purpose.

If  you choose not to use cookies or you prevent their use through your  browser settings, you will not be able to use all the functionality of  our website.

We use cookies in the following ways:

· to track how you use our website

· to record whether you have seen specific messages we display on our website

· to keep you signed in to our website

· to record your answers to surveys and questionnaires on our site while you complete them

· to record the conversation thread during a live chat with our support team

[We provide more information about the cookies we use in our cookie policy].

16. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We  record information such as your geographical location, your Internet  service provider and your IP address. We also record information about  the software you are using to browse our website, such as the type of  computer or device and the screen resolution.

We  use this information in aggregate to assess the popularity of the  webpages on our website and how we perform in providing content to you.

If  combined with other information we know about you from previous visits,  the data possibly could be used to identify you personally, even if you  are not signed in to our website. 

17. Our use of re-marketing

Re-marketing  involves placing a cookie on your computer when you browse our website  in order to be able to serve to you an advert for our products or  services when you visit some other website.

We  may use a third party to provide us with re-marketing services from  time to time. If so, then if you have consented to our use of cookies,  you may see advertisements for our products and services on other  websites.

Disclosure and sharing of your information

18. Third party advertising on our website

Third  parties may advertise on our website. In doing so, those parties, their  agents or other companies working for them may use technology that  automatically collects information about you when their advertisement is  displayed on our website.

They may  also use other technology such as cookies or JavaScript to personalise  the content of, and to measure the performance of their adverts.

We  do not have control over these technologies or the data that these  parties obtain. Accordingly, this privacy notice does not cover the  information practices of these third parties.

19. Credit reference

To  assist in combating fraud, we share information with credit reference  agencies, so far as it relates to clients or customers who instruct  their credit card issuer to cancel payment to us without having first  provided an acceptable reason to us and given us the opportunity to  refund their money.

20. Data may be processed outside the European Union

Our websites are hosted in UK.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

Control over your own information

21. Your duty to inform us of changes

It  is important that the personal data we hold about you is accurate and  current. Please keep us informed if your personal data changes.

22. Access to your personal information

At any time you may review or update personally identifiable information that we hold about you.

To obtain a copy of any information that is not provided on our website you should contact us to make that request info@amourmusic.co.uk

After  receiving the request, we will tell you when we expect to provide you  with the information, and whether we require any fee for providing it to  you.

23. Removal of your information

If you wish us to remove personally identifiable information from our website, you should contact us to make your request. info@amourmusic.co.uk

This may limit the service we can provide to you.

24. Verification of your information

When  we receive any request to access, edit or delete personal identifiable  information we shall first take reasonable steps to verify your identity  before granting you access or otherwise taking any action. This is  important to safeguard your information.

Other matters

25. Use of site by children

We do not sell products or provide services for purchase by children, nor do we market to children.

If you are under 18, you may use our website only with consent from a parent or guardian

We  collect data about all users of and visitors to our website regardless  of age, and we anticipate that some of those users and visitors will be  under 18.

Such child users and visitors will inevitably be subject to whatever on-site marketing they find, wherever they visit.

26. How you can complain

If you are not happy with our privacy policy or if you have any complaint then you should tell us.

If  a dispute is not settled then we hope you will agree to attempt to  resolve it by engaging in good faith with us in a process of mediation  or arbitration. 

If you are in any  way dissatisfied about how we process your personal information, you  have a right to lodge a complaint with the Information Commissioner's  Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

27. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

· to provide you with the services you have requested;

· to comply with other law, including for the period demanded by our tax authorities;

· to support a claim or defence in court. 

28. Compliance with the law

Our  privacy policy has been compiled so as to comply with the law of every  country or legal jurisdiction in which we aim to do business. If you  think it fails to satisfy the law of your jurisdiction, we should like  to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

29. Review of this privacy policy

We  may update this privacy notice from time to time as necessary. The  terms that apply to you are those posted here on our website on the day  you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us at info@amourmusic.co.uk .


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